General Terms & Conditions

Included in the price:

 

 

This coverage includes damages caused to the tyres, wheels, glass, and car mirrors.

In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.

 

Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incur to additional charges.

 The concerted third party insurance covers the renter and authorized drivers against liability by amount of seventy million euros (70.000.000.- €).

 

Not included in the price and considered extras:

 

Insurance "Young driver" for drivers between 21-25 years old: €8/day

In these cases there is no possibility to cancel the Excess, and hiring is only allowed for groups A, B, C.

 

Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.

 

Not covered by insurance:

It is the resposibility of the renter the following cases of loss or damage:

 

Credit cards

VISA, Mastercard, and AMEX are accepted.

 

Assistance

24 hours, 365 days a year.

 

Fuel policy

The car will be supplied with a ¼ of the fuel, and the client must return the car the same way. In case the car is returned with less fuel, the client will be charged €20 besides the difference in fuel, for feuling costs.

 

 

Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of 30.25 Euros (VAT included) penalty will apply.

 

Restrictions

Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty, Rent a car Xoroi cars SL will be forced to charge € 95 for special cleaning.

 

Cancellation policy

FREE Cancelation

Late return of the vehicle

If the vehicle is returned later than the date agreed in the lease, the insurance will be invalidated, and the customer will be responsible for payment of € 30.25 per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.

 

Pick up at the airport

Delivery service at the airport is free. The customer will pay the parking fee at Palma airport at the time of collection. The amount of the ticket should not exceed € 5, and if it does the client can claim the amount exceeded except in deliveries between 22:00 to 8:00, when it can reach up to € 20. Rent a car Xoroi cars will pay the parking fee when the customer returns the vehicle at the termination of his contract.